Last Updated: [1 june 2026]

Customer satisfaction is important to us.

Return Eligibility

Returns may be accepted if:

• The product is damaged upon delivery.
• Incorrect product is delivered.
• Manufacturing defect is identified.

Return requests must be submitted within 7 days of delivery.

Non-Returnable Items

For hygiene and safety reasons, the following may not be eligible:

• Anklets
• Customized jewelry
• Personalized products
• Gift cards
• Clearance items

Return Conditions

Products must:

• Be unused
• Be in original packaging
• Include all tags and accessories
• Show no signs of wear or damage caused by customers

Refund Process

After inspection and approval:

• Refunds are processed within 7–10 business days.
• Refunds are issued to the original payment method.

Refund Rejection

Refunds may be declined if:

• Product shows signs of use.
• Product is returned incomplete.
• Return request exceeds the allowed period.

Contact

Email: info@iyana.co.in

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Cancellation Policy

Order Cancellation by Customer

Orders may be cancelled before dispatch.

Once shipped, cancellation requests cannot be accepted.

Cancellation by Iyana

Iyana reserves the right to cancel orders in cases such as:

• Product unavailability
• Pricing errors
• Payment verification issues
• Suspected fraudulent activity

In such cases, a full refund will be issued.